Fraser James had already done the kitchen in the house we had bought, but we wanted to change the main kitchen slightly and add a large utility / kitchen and laundry room. Our dealings with everyone involved were excellent and I would highly recommend them. We have ended up with exactly what we wanted and nothing was too much trouble, especially as we were altering an existing kitchen. We also had a free-standing oak dresser made which has been a great success.
Just wanted to drop you a line to let you know how pleased we are with our new kitchen. We appreciated the excellent advice you gave on design and layout and many of our visitors have commented on the excellent finish and attention to detail. On reflection we are pleased that we invested that little bit extra for a bespoke design finish and we have no doubt that the quality of our kitchen has enhanced the desirability of our home and should we ever move, we will certainly be asking you to come and do our next kitchen! Please also pass on my thanks to all your staff who were both friendly and hardworking throughout.
Our Fraser James experience started sometime before the project was due to commence, simply because we had a large house extension to build first! We had contacted a number of kitchen companies, and had looked at various designs layouts and finishes, before we whittled our ‘preferred’ companies down to a small shortlist. We chose Fraser James because they offered us a no pressure approach from the offset. We particularly liked the staff at Fraser James, everyone we spoke to was relaxed, and pleasant, and always got back to us when we called. We never felt under any pressure and we never felt that we were being ‘sold to’ with Fraser James, as we did with some of the other kitchen companies we‘d contacted. Extending our family home to incorporate a large kitchen meant that we had a totally blank canvass to work from. Whilst I’d found this an initially daunting prospect it certainly didn’t present a problem to their design team, and Paul and I worked together on my scrappy ideas and vision and his practical and imaginative expertise. We really wanted to reflect the eclectic feel of our old Coach House conversion by mixing the traditional design with some contemporary touches, which we managed, for example, through the cupboard handles so giving a ‘twist’ to convention! The construction was fairly straightforward from our point of view as the room was separate from the rest of the house and the guys just got on with it! Everybody in the team was really pleasant and any issues arising were dealt with. We felt throughout the project that our input, feedback and comments were listened to and valued, and believed that Fraser James are truly committed to customer satisfaction. Unsure of the finish we were again led by the design team at Fraser James and we chose colours that hadn’t been in the frame at all! We absolutely love the mix of colours suggested by Peter and Paul, which has given us a really chilled relaxed but very welcoming feel to our fabulous kitchen! We have a dream kitchen which exceeded our expectations and a few months on we still look at it and say ‘wow!’