Dear Pete This is possibly the longest overdue thank you card I have ever written! I have been wanting to send this for over a year now and finally here it is! A massive, massive thank you to you and everyone involved with the making of our beautiful kitchen, it is fantastic! It truly is the heart of our home, we haven’t seen the rest of our house for quite some time! A year on after installation, it is still looking great and works really well. It hasn’timproved my ability to cook, but one day I hope to be as professional in the kitchen as your team has been in creating it. I am so sorry Pete, for never thanking you properly sooner, you have looked after us so well and Adam has always found time to pop in and sort out any minor bothers, so a big thank you to Adam as well. Truly love the ‘nothing is a problem’ attitude you all have, very refreshing! I do hope that our paths cross again one day, if not on a business level, (although I do hope so), then on a social one – we have an open door policy here, so if you are passing pop in for a coffee! All our love & thanks to you all.
What a great decision to have Fraser James design and supply our new kitchen, we absolutely love it! The service provided from our initial meeting with Pete, right through to the completed product was superb.The craftsmanship and attention to detail is second to none, and the whole project was handled in a personal and professional manner. Last but not least, what a great team! We must mention in particular Adam and Nathan, nothing was ever too much trouble for either of them. So again thank you, we will certainly recommend you and definitely use you again in the future.
Sales visits…. you know how they are, lots of great ideas, lots of big promises, and lots of enthusiasm. “We can do this” and “we can do that”, “we will guarantee our price,” we will work with your builders, nothing will be a problem”, and so you sign up. Obviously excited, but at the same time dreading the disappointment that will inevitably follow, delays, excuses changes etc. Workmanship not quite as good as you had been led to believe, battles to get things done and the million calls you need to make to get the job finished properly. So we contacted Fraser James, and there were no disappointments, not one. Lots of promises had been made by Peter O’Neill, big promises, but each and every single one was met, on time and without fuss. All the extra bits that would be ‘no problem’ were just that ‘no problem’. There were no phone calls required to get things finished, in fact it was the other way round, Fraser James calling me to make sure I was happy, unbelievable! And so is the workmanship. The whole experience of dealing with Fraser James was so much better than we could ever have imagined. Adam our fitter was the sort of person you would want to employ yourself to do anything! Helpful! Professional, considerate, willing (and tidy!) The full list would go on and on and on… Fraser James is a great company to deal with, in fact the very best company we have ever dealt with, honestly….